Cheated us out of our deposit money
We rented a vacation home at Pocono Lake, PA through Pocono Rental Realty for 3 days over the Memorial Day weekend. After our vacation was over, we received a call the next day from the broker that a TV was missing from the house. We told them that we did not take it and have photos taken showing the TV minutes before we left. We told them to file a police complaint for the theft and let them investigate and that we were willing to face any investigation. However both the broker and owners (Juan and Nora Fernandez) were not willing to listen to us. The owners said they dont owe provide us any proof that we took the TV.
Since they had our deposit, they simply found it convenient to confiscate our deposit.
We have now filed a complaint with the Pennsylvania District Attorney.
We are not recommending that any of our friends ever do any dealing with Pocono Rental Realty, the broker Sandy Ortiz and house owners Juan and Nhora Fernandez.
All we wanted were a few fun days to spend our long weekend but ended with a unnecessary headache.
Don't be cheated out of your hard earned money.
We took care of the house well and still ended up losing our deposit - for a theft we did not commit. Dont fall prey to the same scheme yourself.